Delivery & Returns

Delivery

I am now offering FREE DELIVERY on all UK orders. I am happy to ship overseas.  If your destination country is not listed at checkout please contact us and I will make it happen. I can no longer ship to Europe due to new GSPR rules.  I apologise for any disappointment. I am hoping this will change in the future.

I aim to dispatch items within five - seven working days of you placing and paying for your order (this does not include weekends).  Please note that specialised, handmade and custom made items may take up to four weeks to dispatch, due to sourcing materials and hand making items.

Where possible all items will be sent by a tracked delivery service.  Please contact me if your order is urgent, so I can do my best to accommodate you.

Whenever possible, I will reuse packaging and choose recycled options to support environmental sustainability.

If you choose to make payment by cheque please add £1 extra for the cheque processing fees. Please note that you item will only be sent your order once your cheque has cleared. This normally takes around 15 working days.  Please make your cheques payable to 'Rosey Rose' and make a note of your order number on the back of the cheque.

Returns

In the unlikley event that you are not entirely satisfied please contact me.  Bespoke items are non refundable if you change your mind.

Please allow me a few days to resond to your email as I am exceptionally busy and my main priority is getting your orders out.