Delivery & Returns

Delivery

I aim to dispatch items within five - seven working days of placing and paying for your order (this does not include weekends).  Please note that specialised, handmade and custom made items may take up to four weeks to dispatch, due to sourcing materials and hand making items.  Where possible all items will be sent by a tracked delivery service.  If your item is urgent please contact me to discuss options and timescales - I may be able to bring your delivery date forwards.

Due to the current situation (Covid / Strike Action etc) the time of year and my recent hospistal procedure it is possible there could be processing and delivery delays and orders may take longer to arrive.  Please contact me if your order is urgent, so I can do my best to accommodate you.  Please allow me a few days to resond to your email as I am exceptionally busy and my main priority is getting your orders out.

If you choose to make payment by cheque please add £1 extra for the cheque processing fees.  Please note that you item will only be sent your order once your cheque has cleared.  This normally takes around 15 working days.  Please make your cheques payable to 'Rosey Rose' and make a note of your order number on the back of the cheque.

I am now offering FREE DELIVERY on all UK orders.  I am happy to ship overseas, if your destination country is not listed at checkout please contact us and I will make it happen.

Returns

In the unlikley event that you are not entirely satisfied, items can be returned unused and in their original condition.  The buyer is responsible for the return postage and a full refund will be given on receipt of the returned item.